Return & Exchange Policy

🔁 Return & Exchange Policy

Last Updated: August 04, 2025

At Sundar Collection, we want you to shop with confidence. If something isn’t quite right, we offer a 7-day return and exchange window with easy and clear steps.

✅ Return & Exchange Eligibility – 7 Days

You may request a return or exchange within 7 days of receiving your parcel if:

  • The item is unused, in its original condition, and has tags and packaging intact

  • You submit your request within 7 days of delivery

  • You provide proof of purchase and photos (especially if the item is damaged or incorrect)

To initiate a request, please message us on WhatsApp: 0321-7786420. Include:

  • Your Order ID

  • A brief reason for the return or exchange

  • Clear photos of the item (and damage, if any)

🔄 Return Shipping – Who Pays?

  • If the item is damaged, defective, or incorrect:
    We will cover the return shipping cost.

  • If you are returning or exchanging due to personal reasons (e.g., wrong size, changed mind):
    You will cover the return shipping.

📦 Return Instructions

Once your return is approved:

Please include a paper inside the parcel with the following information:

  • Your Name

  • Your Payment Method (JazzCash / EasyPaisa / Raast / Bank)

  • Your Account Number or IBAN

  • Your Account Title

After shipping the return, kindly share the tracking number with us on WhatsApp (0321-7786420) so we can process your refund or exchange quickly.

🚫 Items That Cannot Be Returned or Exchanged

For hygiene and quality reasons, the following are non-returnable and non-exchangeable:

  • Items purchased on sale or discount

  • Accessories (e.g., scarves, dupattas, stoles)

  • Customized or stitched items

Please double-check your selection before placing your order.

❌ Order Cancellation Policy

  • Orders may only be cancelled within 6 hours of placement

  • If your order has already been processed or shipped, it cannot be cancelled

📞 Need Help?

For all return or exchange-related inquiries, contact us via:

📱 WhatsApp: 0321-7786420
📧 Email: sundar.collection420@gmail.com

We’re here to ensure your shopping experience stays smooth and stress-free.