Refund Policy

Refund Policy

Last Updated: August 07, 2025

At Sundar Collection, customer satisfaction is our top priority. We strive to deliver high-quality products and a smooth shopping experience. However, if you are not fully satisfied with your purchase, we’re here to help.

✅ Eligibility for Refunds

Refunds are only applicable in the following cases:
- You received a damaged, defective, or incorrect item.
- The product delivered does not match the item description or pictures.

📅 Refund Request Time Frame

You must report the issue within 48 hours of receiving the parcel.
Any complaints after this period will not be entertained.

📦 Refund Process

Contact Us:
Email us at sundar.collection420@gmail.com or WhatsApp 0321-7786420 with your:
- Order number
- Clear pictures/video of the item
- Description of the issue
Review:
Our team will review your claim within 2 working days.
Decision:
- If approved, you will receive a refund via bank transfer, JazzCash, or Easypaisa within 5 to 7 working days.
- If rejected, you will be notified with a valid reason.

❌ Non-Refundable Conditions

We do not offer refunds in the following cases:

Minor color or fabric variation due to screen or lighting differences.
Size issues (Please refer to the size chart before ordering).
Change of mind after order placement.
Late complaint beyond the 48-hour window.

🔁 Exchange Option

If eligible, we may offer exchange instead of a refund in certain cases. Shipping costs for returns/exchanges are the responsibility of the customer unless the mistake is on our end.

⚠️ Note

Parcels must be returned unused, unwashed, and with original packaging.
Refunds will only be processed after the returned item is received and inspected.

Thank you for shopping with Sundar Collection.
We’re always here to assist you!