Refund policy

💰 REFUND POLICY – SUNDAR COLLECTION

Last Updated: August 07, 2025

At Sundar Collection, customer satisfaction is our top priority. We aim to provide high-quality products and a smooth shopping experience. If you are not fully satisfied with your purchase, we are here to assist.

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✅ Eligibility for Refunds

Refunds are applicable only in the following cases:

• You received a damaged, defective, or incorrect item
• The product delivered does not match the description or images

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📅 Refund Request Time Frame

• You must report any issues within 48 hours of receiving your parcel
• Complaints received after this period will not be entertained

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📦 Refund Process

1. Contact Us:
   Send an email to sundar.collection420@gmail.com or WhatsApp us at:
   0321-7786420
   0321-6551855
   0309-6647000

Include:
• Order Number
• Clear pictures or video of the item
• Description of the issue

1. Review:
   Our team will review your claim within 2 working days

2. Decision:
   • If approved, refunds will be processed via Bank Transfer, JazzCash, or EasyPaisa within 5–7 working days
   • If rejected, you will be notified with a valid reason

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❌ Non-Refundable Cases

Refunds are not available for:

• Minor color or fabric differences due to screen or lighting
• Size issues (Please refer to our size chart before ordering)
• Change of mind after order placement
• Complaints submitted after 48 hours

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🔁 Exchange Option

In certain cases, we may offer an exchange instead of a refund.

• Shipping costs for returns or exchanges are the responsibility of the customer unless the error is on our side

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⚠️ Important Notes

• Returned parcels must be unused, unwashed, and in original packaging
• Refunds are processed only after the returned item is received and inspected